GoldMine delivers an easy-to-use, completely Integrated Customer Relationship Management (CRM) solution, advanced contact management, and quick sales force automation for small to medium-sized organizations.

Only the GoldMine family of products provides sales and marketing solutions, integrated with service and support, specifically designed for professionals and small organizations. With GoldMine, you will improve the functions of your organization.

• Enhance communication with prospects and customers
• Automate marketing and lead follow-up processes
• Access critical information and analyze key business metrics

HEAT solutions provide world-class customer service and support software with a complete suite of asset tracking, knowledge management and web-enabled applications, including internal and external help desk solutions.

Used worldwide by organizations of all sizes—including over 40% of Fortune 100 companies—HEAT products help customers optimize their unique service and support operations. By providing Web-enabled functionality, customer self-service capabilities, plus knowledge and asset management tools, HEAT offers systems for proactively managing critical service and support functions throughout entire organizations.

Named "Product of the Year" by Call Center Magazine, HEAT has also been rated excellent in "product vision" and "service and support" by META Group.

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